The release time depends on your card-issuing bank. Most banks release funds within 7 business days.
No. When you book, we only place a temporary hold (Pre-Authorization) on your card. Your card is charged only after the provider confirms your booking.
Choose your tour and fill out the booking form.
Enter your payment card details (temporary hold only).
We confirm availability with the provider (within 3 hours).
If confirmed → Your card is charged, and we send your Booking Confirmation.
If not confirmed → Your booking is cancelled, and the hold is released.
Only when you receive our Booking Confirmation. A card hold does not mean your booking is confirmed.
Yes. If booking less than 24 hours before the tour, Availability is not guaranteed.
Please contact us directly at email: kohchang@peytonandcharmed.com or by phone at +66 88 987 7070.
Customer Cancellations Once confirmed and charged, bookings are non-refundable.
Date Changes More than 3 days before the tour → Change date for free (subject to availability).
Provider Cancellations If the provider cancels (bad weather, safety issues, operational problems), you can:
Reschedule to another date, or Request a refund under the provider’s policy.
No. Pre-Authorization works only with credit/debit cards. If you prefer another payment method, please contact us directly for assistance.
Yes. Basic accident insurance from AXA is included during the activity. You must notify us at least 7 business days before the tour to be covered.
We are not liable for provider actions, other participants, or events beyond our control. Insurance coverage limits apply.
Yes , Our team will reach out to you via WhatsApp or email if any further details are needed. You’ll always receive confirmation and updates directly.
